Front desk hotel clerk

Education:
Expérience:

Education

Secondary (high) school graduation certificate

Tasks

Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Perform light housekeeping and cleaning duties
Provide customer service
Supervise support staff
Make and confirm reservations

Computer and technology knowledge

Multi-line switchboard
Word processing software
Computerized bookkeeping system
Spreadsheet
Internet
Lightspeed
MS Excel
MS Word
Reservation software

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness

Screening questions

Are you currently a student?
Do you have experience working in this field?

Employment terms options

Evening

Experience

1 year to less than 2 years

Employment terms options

Flexible hours
Night
Weekend
Durée de l'emploi: Saisonnier
Langue de travail: Anglais
Heures de travail: 25 to 44 hours per week