- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
- Supervise support staff
- Make and confirm reservations
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Computerized bookkeeping system
- Spreadsheet
- Internet
- Lightspeed
- MS Excel
- MS Word
- Reservation software
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Screening questions
- Are you authorized to work in Canada?
- Are you currently a student?
- Do you have experience working in this field?
- Do you live near the job location?
Employment terms options
Employment terms options
- Flexible hours
- Night
- Weekend
- Work Term: Seasonal
- Work Language: English
- Hours: 25 to 44 hours per week
