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Work Term: Permanent
Work Language: English
Hours: 40 hours per week
Education: No degree, certificate or diploma
Experience: Will train

Work setting

Hotel, motel, resort
Rural area

Tasks

Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Perform light housekeeping and cleaning duties
Provide customer service

Computer and technology knowledge

Word processing software
Central reservation system (CRS)

Transportation/travel information

Own transportation
Valid driver's licence
Public transportation is not available

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability

Client focus
Efficient interpersonal skills
Flexibility
Judgement
Organized
Reliability
Team player

Screening questions

Are you authorized to work in Canada?
Are you willing to relocate for this position?
Do you have experience working in this field?
Do you live near the job location?

Employment terms options

Flexible hours
Morning

Employment terms options

Day
Weekend
Overtime required

Financial benefits

Gratuities

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Work Term: Permanent
Work Language: English
Hours: 40 heures par semaine
Education:
Experience:

Études

Aucun certificat, diplôme ou grade

Milieu de travail

Hôtel, motel, centre de villégiature
Milieu rural

Tâches

Inscrire des clients dans le registre des arrivées et leur attribuer des chambres
Accueillir les voyageurs en groupe, à leur arrivée et à leur départ
Noter des réservations de chambres, les annuler ou les modifier
Fournir des renseignements sur les installations et les services hôteliers
Fournir des renseignements généraux sur les points d'intérêt dans le secteur
Traiter le départ des clients, calculer leurs notes et percevoir les sommes dues
Tenir les registres des chambres disponibles, des réservations et des chambres louées
Travail de bureau (p.ex.. télécopie, classement, photocopie)
Répondre au téléphone et transmettre les appels et les messages
Aider les clients/invités ayant des besoins spéciaux
Effectuer de petits travaux domestiques et de nettoyage
Fournir le service à la clientèle

Systèmes de gestion (sig ou bd)

Logiciel de traitement de texte
Système de réservation informatisée (SRI)

Information de transport et de voyage

Possède un moyen de transport
Permis de conduire valide
Transport public non disponible

Conditions de travail et capacités physiques

Souci du détail
Milieu où les activités se déroulent à un rythme rapide
Debout pour une longue période
Travail sous pression

Qualités personnelles

Attitude axée sur le client
Relations interpersonnelles efficaces
Flexibilité
Jugement
Sens de l'organisation
Fiable
Esprit d'équipe

Questions de sélection

Êtes-vous autorisé à travailler au Canada?
Seriez-vous disposé à déménager pour ce poste?
Avez-vous de l'expérience de travail dans ce domaine?
Habitez-vous près du lieu de travail?

Options de conditions d'emploi

Horaire flexible
Matin

Expérience

Formation offerte

Options de conditions d'emploi

Jour
Fin de semaine
Heures supplémentaires demandées

Avantages financiers

Pourboires

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Open Positions (1)

Restaurant