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Front desk clerk, hotel
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: No degree, certificate or diploma
- Experience: Will train
Work setting
- Hotel, motel, resort
- Rural area
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
Computer and technology knowledge
- Word processing software
- Central reservation system (CRS)
Transportation/travel information
- Own transportation
- Valid driver's licence
- Public transportation is not available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Efficient interpersonal skills
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Screening questions
- Are you authorized to work in Canada?
- Are you willing to relocate for this position?
- Do you have experience working in this field?
- Do you live near the job location?
Employment terms options
- Flexible hours
- Morning
Employment terms options
- Day
- Weekend
- Overtime required
Financial benefits
- Gratuities