Service agent, guests - hotel

Work Term: Seasonal
Work Language: English
Hours: 8 to 32 hours per week
Education: College/CEGEP
Experience: 1 to less than 7 months
or equivalent experience

Work setting

Hospitality industry
Hotel, motel, resort

Tasks

Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service

Computer and technology knowledge

Multi-line switchboard
Word processing software
Database software
Central reservation system (CRS)
Spreadsheet
Internet
Opera

Security and safety

Bondable
Credit check
Criminal record check

Transportation/travel information

Own transportation

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player

Screening questions

Are you authorized to work in Canada?
Are you currently a student?
Do you have experience working in this field?

Employment terms options

Early morning
Evening
Day

Financial benefits

As per collective agreement

Other benefits

Free parking available