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Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 40 hours per week
Education:
Expérience:

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Business administration, management and operations, other

Work setting

Private sector
Business
Sports federation or organization
Sport and recreation club

Tasks

Supervise staff
Train staff
Act as spokesperson for an organization
Advise clients on advertising or sales promotion strategies
Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Order office supplies and maintain inventory
Perform general office duties
Receive and log complaints
Receive payments
Maintain and manage digital database
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
Supervise office and volunteer staff
Professionalism in customer service
Supervisory Experience

Supervision

3-4 people

Computer and technology knowledge

MS Excel
MS Outlook
MS Windows
MS Word
MS PowerPoint
MS Office
Lightspeed

Security and safety

Criminal record check
Vulnerable sector check

Transportation/travel information

Own transportation
Own vehicle
Valid driver's licence

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Repetitive tasks
Standing for extended periods
Walking

Personal suitability

Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Quick learner

Screening questions

Are you available to start on the date listed in the job posting?
Do you have experience working in this field?
Do you have the required certifications listed in the job posting?
Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

Evening
Morning

Experience

5 years or more

Employment terms options

Day
Weekend

Health benefits

Disability benefits
Health care plan
Paramedical services coverage

Financial benefits

Group insurance benefits
Life insurance
Registered Retirement Savings Plan (RRSP)

Other benefits

Free parking available
Learning/training paid by employer
Team building opportunities
Parking available

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Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 40 heures par semaine
Education: Certificat ou diplôme d'un collège, d'un cégep ou d'un autre établissement d'enseignement non universitaire d'un programme d'une durée de 1 an à 2 ans
Expérience: 5 ans ou plus
Administration/gestion commerciale (autres)

Milieu de travail

Secteur privé
Entreprise
Fédération ou organisation sportive
Club sportif et récréatif

Tâches

Superviser le personnel
Former le personnel
Agir à titre de porte-parole pour un organisme
Donner des conseils aux clients sur les stratégies de publicité ou de promotion de vente
Répondre aux demandes de renseignements verbales et écrites
Régler les plaintes des clients et répondre à leurs préoccupations
Répondre aux demandes de renseignements des clients et leur fournir de l'information
Prendre les dispositions pour la facturation des services
Prendre des dispositions pour les remboursements et l'établissement d'une note de crédit
Expliquer aux clients la nature et le coût des services offerts
Remettre des reçus et d'autres documents
Obtenir et examiner toutes les informations pertinentes pour évaluer la rétroaction, les demandes et les plaintes des clients dans le cadre de la fourniture d'informations et de services utiles
Commander des fournitures de bureau et garder un inventaire
Exécuter des tâches générales de bureau
Recevoir les plaintes et en tenir un registre
Recevoir des paiements
Entretenir et gérer des bases de données numérales
Fournir des renseignements et répondre aux questions des clients
Communiquer avec les clients après la vente pour assurer un suivi
Superviser le personnel de bureau et les bénévoles
Professionnalisme au service à la clientèle
Expérience en supervision

Fonctions et activités des superviseurs

3 à 4 personnes

Systèmes de gestion (sig ou bd)

MS Excel
MS Outlook
MS Windows
MS Word
MS PowerPoint
MS Office
Lightspeed

Sûreté et sécurité

Vérification de casier judiciaire
Vérification des antécédents en vue d'un travail auprès de personnes vulnérables (VAPV)

Information de transport et de voyage

Possède un moyen de transport
Possède un véhicule
Permis de conduire valide

Conditions de travail et capacités physiques

Souci du détail
Milieu où les activités se déroulent à un rythme rapide
Tâches répétitives
Debout pour une longue période
Marcher

Qualités personnelles

Ponctualité
Attitude axée sur le client
Relations interpersonnelles efficaces
Excellente communication orale
Excellente communication écrite
Sens de l'organisation
Fiable
Esprit d'équipe
Esprit d'initiative
Jugement
Capacité d'effectuer plusieurs tâches simultanément
Sens des responsabilités
Honnêteté
Capacité d'apprendre rapidement

Questions de sélection

Êtes-vous disponible pour commencer à la date indiquée dans l'offre d'emploi?
Avez-vous de l'expérience de travail dans ce domaine?
Possédez-vous les certifications requises mentionnées dans l'offre d'emploi?
Avez-vous les compétences linguistiques requises, comme précisé dans l'offre d'emploi (français ou anglais)?

Options de conditions d'emploi

Soir
Matin

Options de conditions d'emploi

Jour
Fin de semaine

Avantages santé

Prestations d'invalidité
Régime de soins de santé
Protection pour services paramédicaux

Avantages financiers

Assurance de groupe
Assurance-vie
Régime enregistré d'épargne-retraite (REER)

Autres avantages

Stationnement gratuit disponible
Apprentissage/formation payés par l'employeur
Occasions de développement de l'esprit d'équipe
Stationnement disponible

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Open Positions (1)

Customer Service / Call Center