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Chubb Incendie & Sécurité est une entreprise internationale qui propose un portefeuille inégalé de solutions de sécurité et de protection incendie et des personnes aux institutions, entreprises et résidences canadiennes. Nous fournissons des solutions avancées pour répondre aux besoins les plus exigeants en matière de sécurité et de protection des personnes, et ce, à l’échelle du pays. Nous offrons une couverture nationale d’un océan à l’autre, assurée par notre équipe d’experts qui partagent un objectif commun : l’excellence du service.

Description de l’offre d’emploi

Description du poste

La centrale de surveillance de Chubb recherche actuellement des opérateurs d'alarme qui surveilleront et répondront rapidement et efficacement aux signaux d'alarme, en suivant les procédures et directives établies.

Responsabilités clés

Répondre aux signaux d'alarme entrants avec sang froid, assurant d'excellents temps de réponse.
Écouter les clients, identifier leurs besoins et/ou problèmes, déterminer la conduite appropriée en fonction de la situation, et suivre les procédures et directives établies.
Fournir une assistance verbale aux clients pour résoudre les problèmes fondamentaux d'exploitation et de maintenance du système.

Qualifications

Maîtrise des logiciels PC, y compris Windows et Microsoft Office (Word, Excel et Access)
Être entièrement bilingue en français et en anglais est obligatoire, à l'écrit et à l'oral
Une expérience préalable en centres d'appels et en service client est indispensable
Une expérience en traitement des alarmes serait considéré comme un atout
Haut niveau de professionnalisme avec les clients et collègues, prend ses responsabilités au sérieux
Comprend et applique systématiquement l'étiquette commerciale (communication professionnelle, confidentialité et interaction respectueuse avec les clients).

Aptitudes complémentaires

Compétences supérieures en saisie de données/saisie rapide
Solides compétences organisationnelles et orientées envers les détails
Très organisé et capable de travailler sous pression dans des environnements en évolution rapide
Excellentes compétences téléphoniques et interpersonnelles
Solides compétences interpersonnelles et apte à bâtir des relations avec un fort engagement sur le service client
Autonome et avec une attitude positive

Notre offre comprend

Assurances collectives, programme de cotisation REER jumelée
Opportunités d'apprentissage et de développement
Programmes de récompenses et de reconnaissance
Un environnement d'équipe positif et solidaire

Langues

Français parlé et écrit - Élevé
Anglais parlé et écrit - Élevé

Expérience1 à 2 ansCompétences

Assiduité et ponctualité
Sens de l’initiative
Respect des normes et règlements

Travailleuses et travailleurs expérimentésCette offre d'emploi provient d'un employeur disposé à embaucher des travailleurs expérimentés. Pour plus d'information : Travailleurs expérimentés sur le marché du travail | Gouvernement du Québec (quebec.ca) ","lang","repartiteurrepartitrice-en-centre-dappels-durgence","apply_external_link","https://www.quebecemploi.gouv.qc.ca/plateforme-emploi/poste/521660?utm_source=direct&source=direct","text_description","Description de l'entrepriseChubb Incendie & Sécurité est une entreprise internationale qui propose un portefeuille inégalé de solutions de sécurité et de protection incendie et des personnes aux institutions, entreprises et résidences canadiennes. Nous fournissons des solutions avancées pour répondre aux besoins les plus exigeants en matière de sécurité et de protection des personnes, et ce, à l’échelle du pays. Nous offrons une couverture nationale d’un océan à l’autre, assurée par notre équipe d’experts qui partagent un objectif commun : l’excellence du service.Description de l’offre d’emploiDescription du posteLa centrale de surveillance de Chubb recherche actuellement des opérateurs d'alarme qui surveilleront et répondront rapidement et efficacement aux signaux d'alarme, en suivant les procédures et directives établies. Responsabilités clés Répondre aux signaux d'alarme entrants avec sang froid, assurant d'excellents temps de réponse.Écouter les clients, identifier leurs besoins et/ou problèmes, déterminer la conduite appropriée en fonction de la situation, et suivre les procédures et directives établies. Fournir une assistance verbale aux clients pour résoudre les problèmes fondamentaux d'exploitation et de maintenance du système. Qualifications Maîtrise des logiciels PC, y compris Windows et Microsoft Office (Word, Excel et Access) Être entièrement bilingue en français et en anglais est obligatoire, à l'écrit et à l'oralUne expérience préalable en centres d'appels et en service client est indispensableUne expérience en traitement des alarmes serait considéré comme un atoutHaut niveau de professionnalisme avec les clients et collègues, prend ses responsabilités au sérieuxComprend et applique systématiquement l'étiquette commerciale (communication professionnelle, confidentialité et interaction respectueuse avec les clients).Aptitudes complémentaires Compétences supérieures en saisie de données/saisie rapide Solides compétences organisationnelles et orientées envers les détails Très organisé et capable de travailler sous pression dans des environnements en évolution rapide Excellentes compétences téléphoniques et interpersonnelles Solides compétences interpersonnelles et apte à bâtir des relations avec un fort engagement sur le service clientAutonome et avec une attitude positive Notre offre comprend Assurances collectives, programme de cotisation REER jumelée Opportunités d'apprentissage et de développementProgrammes de récompenses et de reconnaissance Un environnement d'équipe positif et solidaireLanguesFrançais parlé et écrit - ÉlevéAnglais parlé et écrit - ÉlevéExpérience1 à 2 ansCompétencesAssiduité et ponctualitéSens de l’initiativeRespect des normes et règlementsTravailleuses et travailleurs expérimentésCette offre d'emploi provient d'un employeur disposé à embaucher des travailleurs expérimentés. Pour plus d'information : Travailleurs expérimentés sur le marché du travail | Gouvernement du Québec (quebec.ca)",{"_203":204,"_205":206,"_207":-5,"_208":305,"_231":-5,"_232":-5,"_233":-5,"_234":-5,"_235":-5,"_236":-5,"_237":-5,"_238":-5,"_239":-5,"_240":-5,"_241":-5,"_242":-5,"_243":-5,"_244":245,"_246":-5,"_247":-5,"_248":-5,"_249":-5,"_250":-5,"_251":-5,"_252":-5,"_253":254},{"_210":211,"_212":213,"_214":215,"_216":217,"_218":219,"_220":221,"_222":223,"_224":-5,"_225":226,"_227":228,"_229":221,"_230":219},"attributes",[308,319,327],{"_203":309,"_310":311,"_312":313,"_244":316},16,"type","category","label",{"_6":314,"_261":315},"Customer Service / Call Center","Service clientèle / Centre d'appels",{"_6":317,"_261":318},"customer-service-call-center","service-clientele-centre-dappels",{"_203":320,"_310":321,"_312":322,"_244":324},38,"schedule",{"_6":323,"_261":323},"Permanent",{"_6":325,"_261":326},"permanent-en","permanent",{"_203":328,"_310":321,"_312":329,"_244":332},41,{"_6":330,"_261":331},"Full time","Temps plein",{"_6":333,"_261":334},"full-time","temps-plein","created_at","2026-04-30T09:45:43.000000Z","published_at","2026-04-30 09:45:43","is_published","is_open","timeago","1 month ago","content","attributesByType",{"_311":346,"_321":347},[308],[319,327],"total","categories",[351],{"_203":309,"_312":314},"cities",[215],"schedules",[356,357],{"_203":320,"_312":323},{"_203":328,"_312":330},"langSwitchUrl","https://carrieres.jobsmedia.ca/35225/chubb-fire-and-security-canada-corporation/emplois","actionData","errors"]

Open Positions (1)

Customer Service / Call Center

Don't see the right role?