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Education:
Expérience:

Education

No degree, certificate or diploma

Tasks

Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Receive payments

Experience

1 year to less than 2 years
Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 35 to 40 hours per week

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Durée de l'emploi: Permanent
Langue de travail: Anglais
Education: Aucun certificat, diplôme ou grade
Expérience: 1 an à moins de 2 ans

Tâches

Régler les plaintes des clients et répondre à leurs préoccupations
Répondre aux demandes de renseignements des clients et leur fournir de l'information
Prendre les dispositions pour la facturation des services
Prendre des dispositions pour les remboursements et l'établissement d'une note de crédit
Expliquer aux clients la nature et le coût des services offerts
Remettre des reçus et d'autres documents
Tenir des dossiers et des statistiques
Obtenir et examiner toutes les informations pertinentes pour évaluer la rétroaction, les demandes et les plaintes des clients dans le cadre de la fourniture d'informations et de services utiles
Recevoir des paiements
Heures de travail: 35 à 40 heures par semaine

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Open Positions (1)

Customer Service / Call Center

Don't see the right role?