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Clerk, customer service
- Durée de l'emploi: Permanent
- Langue de travail: Bilingue
- Heures de travail: 35 hours per week
- Education:
- Expérience:
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Work setting
- Private sector
- Internet/Web services company
- Private company, corporation or industry
- Data processing and computers
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Answer clients' inquiries and provide information
- Perform data entry
- Provide customer service
Computer and technology knowledge
- MS Excel
- MS Office
- Electronic mail
Work conditions and physical capabilities
- Attention to detail
Own tools/equipment
- Computer
- Internet access
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Ability to multitask
- Dependability
- Quick learner
Screening questions
- Are you available to start on the date listed in the job posting?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
Experience
- 1 year to less than 2 years
Employment terms options
- Day
Workplace information
- Hybrid
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
Financial benefits
- Life insurance
Long term benefits
- Long-term care insurance
Other benefits
- Free parking available
- Paid time off (volunteering or personal days)
- Travel insurance