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Durée de l'emploi: Permanent
Langue de travail: Bilingue
Heures de travail: 35 hours per week
Education:
Expérience:

Education

Secondary (high) school graduation certificate
or equivalent experience

Work setting

Private sector
Internet/Web services company
Private company, corporation or industry
Data processing and computers

Tasks

Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Answer clients' inquiries and provide information
Perform data entry
Provide customer service

Computer and technology knowledge

MS Excel
MS Office
Electronic mail

Work conditions and physical capabilities

Attention to detail

Own tools/equipment

Computer
Internet access

Personal suitability

Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Ability to multitask
Dependability
Quick learner

Screening questions

Are you available to start on the date listed in the job posting?
Do you have experience working in this field?
Do you have the equipment you need to work from home (like internet and a workspace)?
Do you meet the language requirements listed in the job posting for the position (English or French)?

Experience

1 year to less than 2 years

Employment terms options

Workplace information

Hybrid

Health benefits

Dental plan
Disability benefits
Health care plan
Paramedical services coverage

Financial benefits

Life insurance

Long term benefits

Long-term care insurance

Other benefits

Free parking available
Paid time off (volunteering or personal days)
Travel insurance

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Durée de l'emploi: Permanent
Langue de travail: Bilingue
Heures de travail: 35 heures par semaine
Education: Diplôme d'études secondaires ou l'équivalent
Expérience: 1 an à moins de 2 ans
ou experience équivalente

Milieu de travail

Secteur privé
Founisseur de services Internet
Société fermée, société par actions ou entreprise privée
Traitement des données et ordinateurs

Tâches

Répondre aux demandes de renseignements verbales et écrites
Régler les plaintes des clients et répondre à leurs préoccupations
Répondre aux demandes de renseignements des clients et leur fournir de l'information
Obtenir et examiner toutes les informations pertinentes pour évaluer la rétroaction, les demandes et les plaintes des clients dans le cadre de la fourniture d'informations et de services utiles
Exécuter des tâches générales de bureau
Recevoir les plaintes et en tenir un registre
Fournir des renseignements et répondre aux questions des clients
Effectuer de l'entré de données
Fournir le service à la clientèle

Systèmes de gestion (sig ou bd)

MS Excel
MS Office
Courrier électronique

Conditions de travail et capacités physiques

Souci du détail

Posséder outils et équipement

Ordinateur
Accès à Internet

Qualités personnelles

Attitude axée sur le client
Relations interpersonnelles efficaces
Excellente communication orale
Excellente communication écrite
Sens de l'organisation
Fiable
Esprit d'équipe
Capacité d'effectuer plusieurs tâches simultanément
Sens des responsabilités
Capacité d'apprendre rapidement

Questions de sélection

Êtes-vous disponible pour commencer à la date indiquée dans l'offre d'emploi?
Avez-vous de l'expérience de travail dans ce domaine?
Avez-vous l'équipement nécessaire pour travailler à domicile (comme une connexion Internet et un espace de travail)?
Avez-vous les compétences linguistiques requises, comme précisé dans l'offre d'emploi (français ou anglais)?

Options de conditions d'emploi

Jour

Renseignements à propos du lieu de travail

Hybride

Avantages santé

Régime de soins dentaires
Prestations d'invalidité
Régime de soins de santé
Protection pour services paramédicaux

Avantages financiers

Assurance-vie

Avantages à long terme

Assurance de soins de longue durée

Autres avantages

Stationnement gratuit disponible
Congés rémunérés (journées personnelles ou de bénévolat)
Assurance voyage

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Open Positions (1)

Customer Service / Call Center

Don't see the right role?