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Voyages Mazagan Inc. est une agence de voyages établie à Montréal, reconnue pour son expertise dans les voyages vers le Maroc, le Maghreb et le Moyen-Orient. Nous sommes spécialisés dans la vente de billets d'avion, les séjours Omra et Hajj ainsi que les voyages organisés. Grâce à notre connaissance approfondie de ces destinations et à un service personnalisé, nous accompagnons une clientèle diversifiée dans la planification de ses voyages. Notre engagement envers la qualité du service et la satisfaction de nos clients soutient la croissance continue de notre entreprise.

Description de l’offre d’emploi

Tâches principales

Superviser, coordonner, répartir et réviser le travail du personnel chargé des réservations aériennes et hôtelières, de la billetterie et des services de voyages internationaux.

Superviser l’organisation des voyages religieux, notamment les forfaits Omra, ainsi que le traitement et le suivi des dossiers au moyen de la plateforme Nusuk.

Contrôler les dossiers de réservation et de billetterie et veiller au respect des procédures internes ainsi que des exigences applicables aux activités de l’agence liées à l’IATA.

Coordonner avec les compagnies aériennes, les fournisseurs et les partenaires internationaux le traitement des dossiers complexes, notamment les modifications, réémissions, annulations et irrégularités de voyage.

Établir les horaires et les méthodes de travail, répartir les priorités et assurer le suivi des activités quotidiennes du personnel supervisé.

Former et accompagner le personnel dans l’utilisation des systèmes de réservation, des plateformes spécialisées, des procédures de traitement des dossiers de voyage.

Résoudre les problèmes complexes liés aux réservations et aux dossiers des clients et exercer, au besoin, certaines fonctions normalement accomplies par le personnel supervisé.

Formation

Diplôme en administration, bureautique, tourisme ou dans un domaine connexe, ou combinaison équivalente de formation et d’expérience pertinente pourra être considérée

Expérience

Minimum de 2 années d’expérience dans une agence de voyages, en coordination administrative des activités quotidiennes d'une agence de voyages, opérations ou service à la clientèle.

Expérience dans le traitement administratif de dossiers de voyages internationaux, notamment les voyages à destination du Maroc ainsi que les programmes Omra et Hajj, incluant l'utilisation de la plateforme Nusuk.

Connaissance pratique de Sabre, des systèmes GDS (Global Distribution System) et des normes de l’IATA, acquise par l’expérience professionnelle ou par une formation en cours d’emploi.

Capacité à communiquer avec les compagnies aériennes en utilisant la terminologie du transport aérien.

Capacité à assurer le suivi simultané de plusieurs dossiers selon des échéances strictes.

Exigences et compétences recherchées

Expérience pertinente dans le domaine des agences de voyages;
Expérience pratique dans la gestion et la supervision de dossiers Omra et Hajj;
Bonne connaissance de la plateforme Nusuk et des procédures applicables aux voyages religieux;
Bonne connaissance d'un système de réservation informatisé, notamment Sabre;
Expérience en supervision ou en coordination de personnel;
Excellentes aptitudes en organisation et en service à la clientèle.
Langue constituant un atout : Arabe

Langues

Français parlé et écrit - Moyen
Anglais parlé et écrit - Moyen

Formations

Diplôme d'études professionnelles (DEP), Administration, commerce et informatique

Expérience2 à 3 ansCompétences

Capacité à coordonner et à déléguer
Capacité à établir et à maintenir des relations interpersonnelles
Leadership

","lang","superviseursuperviseure-de-commis-dagence-de-voyages","apply_external_link","https://www.quebecemploi.gouv.qc.ca/plateforme-emploi/poste/542367?utm_source=direct&source=direct","text_description","Description de l'entrepriseVoyages Mazagan Inc. est une agence de voyages établie à Montréal, reconnue pour son expertise dans les voyages vers le Maroc, le Maghreb et le Moyen-Orient. Nous sommes spécialisés dans la vente de billets d'avion, les séjours Omra et Hajj ainsi que les voyages organisés. Grâce à notre connaissance approfondie de ces destinations et à un service personnalisé, nous accompagnons une clientèle diversifiée dans la planification de ses voyages. Notre engagement envers la qualité du service et la satisfaction de nos clients soutient la croissance continue de notre entreprise.Description de l’offre d’emploiTâches principalesSuperviser, coordonner, répartir et réviser le travail du personnel chargé des réservations aériennes et hôtelières, de la billetterie et des services de voyages internationaux. Superviser l’organisation des voyages religieux, notamment les forfaits Omra, ainsi que le traitement et le suivi des dossiers au moyen de la plateforme Nusuk. Contrôler les dossiers de réservation et de billetterie et veiller au respect des procédures internes ainsi que des exigences applicables aux activités de l’agence liées à l’IATA. Coordonner avec les compagnies aériennes, les fournisseurs et les partenaires internationaux le traitement des dossiers complexes, notamment les modifications, réémissions, annulations et irrégularités de voyage. Établir les horaires et les méthodes de travail, répartir les priorités et assurer le suivi des activités quotidiennes du personnel supervisé. Former et accompagner le personnel dans l’utilisation des systèmes de réservation, des plateformes spécialisées, des procédures de traitement des dossiers de voyage.Résoudre les problèmes complexes liés aux réservations et aux dossiers des clients et exercer, au besoin, certaines fonctions normalement accomplies par le personnel supervisé.Formation Diplôme en administration, bureautique, tourisme ou dans un domaine connexe, ou combinaison équivalente de formation et d’expérience pertinente pourra être considérée Expérience Minimum de 2 années d’expérience dans une agence de voyages, en coordination administrative des activités quotidiennes d'une agence de voyages, opérations ou service à la clientèle. Expérience dans le traitement administratif de dossiers de voyages internationaux, notamment les voyages à destination du Maroc ainsi que les programmes Omra et Hajj, incluant l'utilisation de la plateforme Nusuk.Connaissance pratique de Sabre, des systèmes GDS (Global Distribution System) et des normes de l’IATA, acquise par l’expérience professionnelle ou par une formation en cours d’emploi.Capacité à communiquer avec les compagnies aériennes en utilisant la terminologie du transport aérien.Capacité à assurer le suivi simultané de plusieurs dossiers selon des échéances strictes. Exigences et compétences recherchéesExpérience pertinente dans le domaine des agences de voyages; Expérience pratique dans la gestion et la supervision de dossiers Omra et Hajj; Bonne connaissance de la plateforme Nusuk et des procédures applicables aux voyages religieux; Bonne connaissance d'un système de réservation informatisé, notamment Sabre; Expérience en supervision ou en coordination de personnel; Excellentes aptitudes en organisation et en service à la clientèle.Langue constituant un atout : ArabeLanguesFrançais parlé et écrit - MoyenAnglais parlé et écrit - MoyenFormationsDiplôme d'études professionnelles (DEP), Administration, commerce et informatiqueExpérience2 à 3 ansCompétencesCapacité à coordonner et à déléguerCapacité à établir et à maintenir des relations interpersonnellesLeadership",{"_203":204,"_205":206,"_207":-5,"_208":304,"_231":-5,"_232":-5,"_233":-5,"_234":-5,"_235":-5,"_236":-5,"_237":-5,"_238":-5,"_239":-5,"_240":-5,"_241":-5,"_242":-5,"_243":-5,"_244":245,"_246":-5,"_247":-5,"_248":-5,"_249":-5,"_250":-5,"_251":-5,"_252":-5,"_253":254},{"_210":211,"_212":213,"_214":215,"_216":217,"_218":219,"_220":221,"_222":223,"_224":-5,"_225":226,"_227":228,"_229":221,"_230":219},"attributes",[307,318,326],{"_203":308,"_309":310,"_311":312,"_244":315},25,"type","category","label",{"_6":313,"_261":314},"Hospitality / Tourism","Hôtellerie / Tourisme",{"_6":316,"_261":317},"hospitality-tourism","hotellerie-tourisme",{"_203":319,"_309":320,"_311":321,"_244":323},38,"schedule",{"_6":322,"_261":322},"Permanent",{"_6":324,"_261":325},"permanent-en","permanent",{"_203":327,"_309":320,"_311":328,"_244":331},41,{"_6":329,"_261":330},"Full time","Temps plein",{"_6":332,"_261":333},"full-time","temps-plein","created_at","2026-08-04T09:30:39.000000Z","published_at","2026-08-04 09:30:39","is_published","is_open","timeago","8 hours ago","content","attributesByType",{"_310":345,"_320":346},[307],[318,326],"total","categories",[350],{"_203":308,"_311":313},"cities",[215],"schedules",[355,356],{"_203":319,"_311":322},{"_203":327,"_311":329},"langSwitchUrl","https://carrieres.jobsmedia.ca/43009/voyages-mazagan-inc/emplois","actionData","errors"]

Open Positions (1)

Hospitality / Tourism

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